A new standard of care for women
The Butterfly Clinic
The Butterfly Clinic's vision is to provide a beautiful and comfortable place for women to attend to their health needs bringing together a group of highly skilled local general practitioners around the area who are passionate about women's health.
Results
It is important to follow up results from investigations ordered by your doctor.
Results requiring follow-up cannot be given over the phone by staff members. You will be advised that a follow-up consultation for results is to be scheduled with your doctor. The practice fee policy applies for all follow-up appointments. This is to ensure that clinical care for our patients is not compromised.
If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception desk.
Feedback
At The Butterly Clinic, we believe in continuous improvement and love knowing what we are doing well and what we can improve on.
There are multiple ways to provide feedback, whatever is most convenient for you. We welcome feedback though emails, planned or unplanned in person conversations.
We regularly seek feedback from patients by actively sending feedback SMS or requesting for feedback in the clinic.
Please note if you feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133646 or visit their website to find out more.
Home Visits
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
Your personal information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
After hours arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Social Media
Instagram and Facebook
Social media is a great way to stay in touch with us and find out the latest updates at The Butterfly Clinic, as well as, stay informed with the latest health updates.